Privacy Policy
Effective date: 26 April, 2026
Whole Disability is committed to protecting your privacy, dignity, and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
We understand the sensitive nature of personal and health information and are committed to handling it respectfully, securely, and lawfully.
1. Our Commitment to Privacy
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also comply with NDIS requirements relating to confidentiality and participant information.
2. What Information We Collect
We may collect the following types of information:
a) Personal Information
Name
Email address
Phone number
Postal address
Emergency contact details
b) Sensitive Information
Sensitive information is only collected where necessary and may include:
Disability or health-related information
NDIS participant details
Support needs and preferences
We only collect sensitive information with your consent or where required or authorised by law.
c) Website Usage Information
When you visit our website, we may automatically collect:
IP address
Browser type and device information
Pages visited and time spent on the site
This information is used for analytics and website improvement only.
3. How We Collect Information
We collect information when you:
Fill in forms on our website
Contact us via email, phone, or online enquiry
Register for services
Provide information directly to our staff
4. How We Use Your Information
Your information is used to:
Provide disability and support services
Communicate with you or your nominated representative
Meet legal, NDIS, and regulatory obligations
Improve our services and website
Respond to enquiries or feedback
We will not use your information for marketing purposes without your consent.
5. Disclosure of Information
We may share your information only when necessary and appropriate, including with:
NDIS and related government agencies
Healthcare professionals or service providers involved in your support (with consent)
Legal or regulatory authorities when required by law
We do not sell or rent your personal information to third parties.
6. Storage and Security
We take reasonable steps to protect your information from:
Misuse
Loss
Unauthorised access
Modification or disclosure
Information is stored securely, and access is limited to authorised staff only.
7. Access and Correction
You have the right to:
Access the personal information we hold about you
Request corrections if information is inaccurate, incomplete, or out of date
To make a request, please contact us using the details below.
8. Cookies and Analytics
Our website may use cookies to:
Improve user experience
Analyse website performance
You can disable cookies through your browser settings; however, some website features may not function properly.
9. Third-Party Websites
Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
10. Complaints
If you believe we have breached your privacy rights, you may:
Contact us directly so we can address the issue
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Whole Disability
Email: info@wholedisability.com.au
Phone: +61 421 979409
Address: PO BOX 79 CONISTON 2500 AUSTRALIA